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Shipping & Returns
PRODUCTION & PROCESSING TIME:
Printable Orders:
Printable files will be emailed right after you place your order. Production time on custom orders, such as baby shower welcome signs or bridal shower welcome signs, is 1-2 business days. Your proofs will be sent to the email address you provide at checkout.
Mugs:
Production time is 2-4 business days.
Jewelry:
Production time is 2-3 business days.
Sweaters & Tees:
Production time is 1-3 business days.
Wedding Guest Books:
3 days to receive a proof and then 3-5 business days in production.
Custom Items: Flasks, Make-Up Bags....
Production time is 2-5 business days.
Balloons & Balloon Garlands:
Production time is 1-3 business days.
All Other Products:
Production time is 2-3 business days.
SHIPPING TIME:
Shipping rates are based on weight and your location.
Jewelry Orders are shipped via First Class Mail or Priority Mail depending on weight, and will arrive in 2-3 business days from the date it is shipped.
Guest Book Orders are shipped via Priority Mail or FedEx and will arrive in 2-3 business days
Sweaters & Tees are shipped via First Class Mail, DHL, or Priority Mail. Depending on weight and location, these items will arrive in 2-5 business days
Mugs are shipped via First Class Mail, DHL, or Priority Mail. Depending on weight and location, these items will arrive in 2-5 business days
Custom Products are shipped via FedEx and will arrive in 2-3 business days
Balloons are shipped via First Class Mail and Priority Mail depending on the weight. These orders will arrive in 2-5 business days.
RETURNS & EXCHANGES:
If you have any issues with your order, then please contact us via chat or email us at info@prettycollected.com within 5 days of receiving your order.
We do not accept returns or exchanges unless your order arrived damaged.
If any of your products arrived damaged, then we will happily send you a replacement. If you received an incorrect product, then we will offer you an exchange. If you encounter either of these issues please contact us at info@prettycollected.com and we will take care of you!
We do not replace or refund orders delivered to incorrect addresses. Please check your shipping address before completing your order.